Leadership Academy 8am-11.30am (YATALA)
Goal Setting & Getting
15th July
Setting SMART and DUMB Goals
Clarify Expectations with MVP Lists
LOVE Letters & Plans at Work
Leaders are Learners
19th August
Objective Assessments
Personal Development Techniques
360 Degree Feedback
Lead Operational Plans
Communicate with Influence
16th September
Preparing your Plan
Implementing through Bottlenecks
What’s your Plan B, C and D?
Communicate with Influence
Lead Difficult Conversations
Communicate with Influence
21st October
Prepare your Communications Plan
Apply the AFTERs Method
Feedback is a Gift
Lead Difficult Conversations
Lead Difficult Conversations
Lead Difficult Conversations
17th November
Prepare for the Conversation
Lead with Empathy
Reach Agreement in 8 Steps
Better Hiring & Development
Lead Difficult Conversations
Lead Difficult Conversations
2nd December
Integrity, Respect & Objectivity are Key
5 Steps to Confident Hiring
Implement a PDA (Personal Development Agenda)
Leadership Academy 8am-11.30am (YATALA)
Demonstrate Leadership
Demonstrate Leadership
Demonstrate Leadership
27th January
Setting SMART and DUMB Goals
Clarify Expectations with MVP Lists
LOVE Letters & Plans at Work
Leading Top Teams
Demonstrate Leadership
Demonstrate Leadership
17th February
Understand your Team
Plan Team Outcomes
Be a COACH not a FRUIT INSPECTOR
Communication at Work
Demonstrate Leadership
Critical Thinking at Work
17th March
Prepare to Engage
It’s not what you SAY it’s what you CAUSE
Review, Refine & Improve Communication
Critical Thinking at Work
Lead Continuous Improvement
Critical Thinking at Work
21st April
5 Keys to Critical Thinking
Minimise 101 Human Biases
Develop Critical Thinking in Others
Better Customer Experiences
Lead Continuous Improvement
Lead Continuous Improvement
19th May
Identify Customer Service Needs
Implement & Measure Touchpoints
Know your NPS benchmarks
Lead Continuous Improvement
Lead Continuous Improvement
Lead Continuous Improvement
16th June
Implement & Review your Process
Coach & Mentor others
Take Innovation Walks