22nd July
S.M.A.R.T. and D.U.M.B. Goals
Clarify with MVP Lists
LOVE Letters at Work
REF PEF402
19th August
Objective Assessments
Personal Development Plans
360 Degree Feedback
REF PEF 403
16th September
Preparing your Plan
Implementing through Bottlenecks
What’s your Plan B, C and D?
REF OPS402
21st October
Prepare your Communications Plan
Apply the AFTERs Method
Feedback is a Gift
REF LDR 401
18th November
Prepare for Conversations
Lead with Empathy
Reach Agreement in 8 Steps
REF LDR413
2nd December
Workplace Diversity Benefits
5 Steps to Confident Hiring
Management Mentoring Reports
REF LDR521
28th January
Standards, Values, KPIs
Performance Management Plans
IQ + EQ + AQ (Adaptability Quotient)
REF LDR411
17th February
Understand your Team
Plan Team Outcomes
Be a COACH not a FRUIT INSPECTOR
REF XTW401
17th March
Prepare to Engage
It’s not what you SAY it’s what you CAUSE
Review, Refine & Improve Communication
REF XCM401
21st April
5 Keys to Critical Thinking
Minimise 101 Human Biases
Develop Critical Thinking in Others
REF CRT411
19th May
Identify Customer Needs
Implement & Measure Touchpoints
Know your NPS benchmarks
REF OPS404
16th June
Implement & Review your Process
Coach & Mentor others
Take Innovation Walks
REF STR502